Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Data Integration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring seamless operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in O9 Data Integration.
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring and maintaining enterprise-level business applications.
• Ability to work with multiple system components and understand their interdependencies.
• Excellent problem-solving skills with a focus on delivering practical and timely solutions.
• Effective communication skills to interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in O9 Data Integration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.