Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft 365

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and refinement of operational procedures to improve service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365.
• Experience with managing and troubleshooting cloud-based collaboration tools and services.
• Strong understanding of incident and problem management processes within IT service operations.
• Ability to create and manage Requests for Change and maintain comprehensive knowledge base documentation.
• Familiarity with vendor coordination and service management frameworks to facilitate issue resolution.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft 365.
• This position is based at our Pune office.
• A 15 years full time education is required.