Application Support Engineer

Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Kinaxis
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and support skills.
- Facilitate communication between technical teams and business stakeholders to ensure alignment on priorities and solutions.

Professional Technical Skills:
- Must To Have Skills: Proficiency in Kinaxis.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Familiarity with software lifecycle processes and change management.
- The candidate should have minimum 12 years of experience in Kinaxis.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Qualification15 years full time education