Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NAMinimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve system processes and workflows to enhance overall service quality.

Mentor junior team members to support their professional growth and development.

Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
Professional Technical Skills:
Must To Have Skills:

Proficiency in Infrastructure Service Management.

Strong knowledge of incident and problem management processes within IT service frameworks.

Experience with monitoring tools and techniques to detect and diagnose system issues effectively.

Ability to analyze complex system interactions and provide clear, actionable recommendations.

Skilled in coordinating with diverse technical teams to facilitate efficient problem resolution.

Excellent communication skills to document and convey technical information clearly.

The candidate should have minimum 5 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education