Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability across multiple systems.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to ensure timely resolution of technical issues.
• Lead efforts to document processes and update knowledge resources to support team efficiency.
• Support junior team members by providing guidance and facilitating skill development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong understanding of incident and problem management processes within IT infrastructure.
• Experience in creating and implementing Requests for Change to support system improvements.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve complex issues.
• Skilled in maintaining and updating knowledge base articles to enhance troubleshooting capabilities.
• Familiarity with operational stability practices and service management frameworks.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Infrastructure Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.