Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manhattan Active Order Management Functional

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies, collaborating with different teams to understand the root causes, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and providing timely solutions to maintain system reliability and performance, thereby supporting business continuity and operational efficiency.

Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to prioritize and address system issues effectively.

Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.

Drive continuous improvement initiatives to optimize support processes and system stability.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Manhattan Active Order Management Functional.

Strong analytical skills to diagnose and resolve complex system issues.

Experience in managing and supporting enterprise-level order management systems.

Ability to work collaboratively with cross-functional teams to deliver effective solutions.

Excellent communication skills to articulate technical information clearly to diverse audiences.

Capability to document issues and resolutions comprehensively for knowledge sharing.

The candidate should have minimum 7.5 years of experience in Manhattan Active Order Management Functional.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education