Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Ab Initio

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.

Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.

Assist in the continuous improvement of support processes and tools to enhance service delivery.

Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Ab Initio.

Strong problem-solving skills with the ability to analyze complex system issues and provide effective solutions.

Experience in monitoring and troubleshooting enterprise-level software applications.

Ability to work with multiple system components and understand their interdependencies.

Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Familiarity with incident management and root cause analysis methodologies.

The candidate should have minimum 3 years of experience in Ab Initio.

This position is based at our Chennai office.

A 15 years full time education is required.

Qualification 15 years full time education