Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure PaaS

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.

Roles & Responsibilities:

Platform Services Management

Deploy, configure, and maintain PaaS environments such as:

Azure App Services, Azure Functions, Azure Kubernetes Service (AKS)

AWS Elastic Beanstalk, Lambda, ECS, EKS

GCP App Engine, Cloud Run, GKE

Manage scalability, load balancing, and availability of platform-hosted applications.

Support developers in deploying and running cloud-native applications.

• Automation & CI/CD Integration
  
  

Automate PaaS provisioning and deployment using Terraform, ARM templates, or CloudFormation.

Work with CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, Jenkins) to enable automated testing and deployment.

Implement infrastructure as code and configuration management practices.

• Security & Governance
  
  

Enforce security controls and compliance policies in PaaS environments.

Manage identity and access (IAM, RBAC), secure connections, service principals, and managed identities.

Apply policies for app sandboxing, secret management (e.g., Key Vault, Secrets Manager), and secure endpoints.

• Monitoring & Optimization
  
  

Monitor application and platform performance using native tools (e.g., Azure Monitor, CloudWatch, Stackdriver).

Troubleshoot issues related to platform services, application logs, and integrations.

Implement autoscaling, performance tuning, and cost optimization strategies.

• Documentation & Collaboration
  
  

Create and maintain runbooks, knowledge base articles, and system diagrams.

Collaborate with developers, DevOps, cloud architects, and security teams to align platform use with business needs.

Provide support for PaaS lifecycle management and platform upgrades.

Professional & Technical Skills:

• 3–6 years of experience in cloud infrastructure or platform engineering.
  
  

At least 2 years of experience with PaaS services in one or more major cloud platforms.

• Experience with cloud service management and deployment on Microsoft Azure platform.
• Strong problem-solving skills related to cloud-based application support.
• Familiarity with monitoring tools and incident management in cloud environments.
• Ability to analyze logs and system metrics to diagnose issues effectively.
• Good communication skills to interact with technical and non-technical teams.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Azure PaaS.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.