Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SD-WAN Operations

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

• Flexible to work in 24x7 rotational shifts, including weekend
• Excellent communication skills
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide timely and effective technical support to clients.
• Troubleshoot and resolve system or application issues.
• Document client issues and resolutions for future reference.
• Collaborate with cross-functional teams to enhance system performance.
• Stay updated on industry trends and best practices.
  
  

Professional & Technical Skills:

• Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
• Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak
• Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
• Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls
• Proficiency in SD-WAN Operations and implementation
• Strong understanding of network protocols and configurations.
• Experience in designing and deployment of SDWAN network.
• Experience in troubleshooting network connectivity issues.
• Knowledge of ITIL framework for service management.
• Hands-on Experience with network monitoring tools.
  
  

Additional Information:

• Strong communication and documentation skills.
• Ability to work under pressure and in 24x7 environments.
• Experience in global operations or managed service environments is a plus.
• Education:
• Bachelor s degree in Computer Science, Electronics, or equivalent field.
• Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.