Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Business Process Design

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business processes, contributing to the overall efficiency and reliability of organizational technology infrastructure.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Business Process Design.
• Strong analytical and problem-solving abilities related to business process workflows.
• Experience in troubleshooting and diagnosing issues within complex software environments.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Familiarity with process mapping and documentation techniques.
• Capability to work collaboratively in a team-oriented environment while managing individual responsibilities.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Business Process Design.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.