Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure Service Management

Good to have skills : Change Management, Problem Management, Incident Management

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management Job Requirements :

Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Good written and verbal communication skills

Educational Qualification: Graduate or above