Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and identifying potential issues before they impact operations.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and improvement of operational procedures to enhance service delivery.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong knowledge of cloud service models and deployment architectures.
• Experience with incident management and problem resolution in cloud environments.
• Familiarity with change management processes and documentation standards.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Understanding of network fundamentals and security principles related to cloud infrastructure.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Cloud Infrastructure.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.