Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Ariba

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous engagement with system components to ensure stability and performance, supporting business continuity through diligent problem-solving and system monitoring.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and enhance system reliability.
• Mentor junior team members to foster skill development and knowledge sharing.
• Monitor system performance and proactively identify potential risks to prevent disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Ariba.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience with system monitoring and incident management tools.
• Ability to communicate technical information effectively to diverse teams.
• Familiarity with business process workflows related to procurement and supply chain management.
• Capability to work collaboratively in a fast-paced, dynamic environment.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in SAP Ariba.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.