Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in documenting incident trends and proposing preventive measures to reduce recurrence.
• Support junior team members by sharing knowledge and providing guidance on incident resolution processes.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong analytical skills to diagnose and resolve complex incidents efficiently.
• Ability to coordinate with multiple stakeholders including vendors and internal teams.
• Experience in creating and managing Requests for Change to support system improvements.
• Familiarity with updating and maintaining knowledge base articles to facilitate effective troubleshooting.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.