Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve incident resolution processes and enhance team productivity.
• Facilitate communication between technical teams and stakeholders to ensure alignment on operational goals.
• Mentor junior team members to support their professional growth and development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong problem-solving abilities to diagnose and resolve complex technical issues.
• Experience in coordinating with vendors and service management teams for effective issue resolution.
• Ability to create and implement Requests for Change while adhering to organizational policies.
• Skilled in maintaining and updating knowledge base articles to support troubleshooting activities.
• Excellent communication skills to collaborate across diverse teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Incident Management.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.