Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manufacturing Engineering MES
Good to have skills : NAMinimum 5 year(s) of experience is required
Educational Qualification : 15 years full time educationSummaryAccenture is seeking an experienced Technical Lead with expertise in FAM Loftware and SAP EHS Global Label Management (GLM) to support global labeling and compliance platforms within a Life Sciences environment. The role requires strong functional and technical knowledge of enterprise labeling solutions, regulatory compliance processes, incident management, change implementation, and stakeholder engagement across manufacturing and quality organizations. Provide technical leadership for enterprise labeling solutions leveraging FAM Loftware and SAP EHS GLM. Troubleshoot and resolve complex application issues impacting manufacturing and packaging operations. Analyze business requirements and support application enhancements and process improvements. Collaborate with Quality, Regulatory Affairs, Manufacturing, Packaging, and Global IT teams. Drive root cause analysis and implement sustainable corrective actions. Support application releases, upgrades, configuration changes, and testing activities. Ensure compliance with ITIL processes, change governance, and regulatory requirements. Mentor team members and contribute to continuous service improvement initiatives.Must Have Skills FAM Loftware SAP EHS Global Label Management (GLM) Functional and Technical Application Support ITIL Service Management IT Change and Release Management Regulatory Labeling Processes Incident and Problem ManagementGood To Have Skills SAP S/4HANA SAP EHS Product Safety SAP QM and MM Integration Loftware Spectrum / Loftware Cloud NiceLabel ServiceNow Azure DevOps SQL GxP Compliance Computer System Validation (CSV) Pharmaceutical Packaging SerializationExperience Qualifications 69 years of overall IT experience. Hands-on experience with Loftware and SAP EHS GLM platforms. Experience supporting Life Sciences, Pharmaceutical, or Medical Device organizations. Bachelor''s degree in Engineering, Technology, Pharmacy, or related discipline.Professional Attributes Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Ability to lead technical discussions across global teams. Strong ownership and customer-focused mindset.
Qualification 15 years full time education