Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Health EHR

Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless integration and support of business applications.

Document and communicate findings and resolutions clearly to stakeholders and team members.

Assist in the development and implementation of process improvements to enhance system stability and user experience.

Support junior team members by sharing knowledge and providing guidance when necessary.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Oracle Health EHR.

Strong troubleshooting and problem-solving abilities related to enterprise healthcare software.

Experience with system monitoring and incident management tools.

Ability to analyze logs and system data to identify root causes of issues.

Familiarity with database management and query optimization within healthcare environments.

Excellent communication skills to effectively interact with technical and non-technical stakeholders.

The candidate should have minimum 2 years of experience in Oracle Health EHR.

This position is based at our KDC1A - SEZ location.

A 15 years full time education is required.

Qualification 15 years full time education