Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Copilot Studio

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve system stability and optimize support processes.

Mentor junior team members to enhance their technical and problem-solving skills.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Microsoft Copilot Studio.

Strong troubleshooting and analytical skills to diagnose complex software issues.

Experience in managing and supporting critical business applications.

Ability to work collaboratively with cross-functional teams to resolve technical challenges.

Excellent communication skills to document issues and solutions clearly and effectively.

The candidate should have minimum 5 years of experience in Microsoft Copilot Studio.

This position is based at our BDC6F - SEZ office.

A 15 years full time education is required.

Qualification 15 years full time education