Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Actimize

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain system stability and reliability, and swiftly addressing any disruptions to minimize business impact.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.

Document findings and resolutions to build a knowledge base for future reference.

Assist in the implementation of system updates and patches to improve performance and security.

Support junior team members by sharing knowledge and providing guidance when necessary.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Actimize.

Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.

Experience with monitoring and maintaining enterprise-level software applications.

Ability to work with multiple system components and understand their interdependencies.

Excellent communication skills to interact with technical teams and stakeholders.

Capability to manage and prioritize multiple tasks in a fast-paced environment.

The candidate should have minimum 3 years of experience in Actimize.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education