Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Security Implementation

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring and collaboration with different teams to maintain system stability and support business continuity in a dynamic environment.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system performance.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Network Security Implementation.
• Strong knowledge of network protocols, firewall configurations, and intrusion detection systems.
• Experience in troubleshooting complex network security issues and implementing effective solutions.
• Ability to analyze system logs and security alerts to identify vulnerabilities and threats.
• Familiarity with security compliance standards and best practices in network security.
• Skilled in coordinating with cross-functional teams to implement security measures and respond to incidents.
  
  

Additional Information

• The candidate should have minimum 5 years of experience in Network Security Implementation.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.