Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure Analytics Services

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate with stakeholders to ensure timely resolution of critical issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Azure Analytics Services.
• Strong knowledge of cloud-based analytics platforms and data integration techniques.
• Experience in monitoring and troubleshooting complex software systems.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with scripting and automation to streamline support tasks.
• Excellent communication skills to collaborate effectively with cross-functional teams.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Microsoft Azure Analytics Services.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.