Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Data Build Tool

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and patches to improve performance and security.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Data Build Tool.
• Strong problem-solving skills with the ability to analyze complex system issues.
• Experience in monitoring and maintaining business-critical software applications.
• Ability to work effectively in a collaborative team environment.
• Good communication skills to interact with technical and non-technical stakeholders.
• Familiarity with incident management and root cause analysis processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Data Build Tool.
• This position is based at our BDC6F - SEZ office.
• A 15 years full time education is required.