Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Neo4j

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex technical environments to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Continuously evaluate and implement process improvements to optimize support workflows.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Neo4j.
• Experience in troubleshooting and resolving complex issues within graph database environments.
• Strong analytical skills to interpret system logs and identify root causes of application failures.
• Ability to collaborate effectively with development, operations, and business teams to deliver comprehensive support.
• Familiarity with performance tuning and optimization techniques for database systems.
• Excellent communication skills to document incidents and provide clear updates to stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Neo4j.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.