Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Machine Learning (ML)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
• Coordinate with cross-functional teams to align support activities with business objectives.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Machine Learning (ML).
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring and troubleshooting critical business applications.
• Ability to work collaboratively in a team environment and communicate effectively across departments.
• Familiarity with software lifecycle processes and incident management.
• Capability to adapt quickly to changing technologies and business needs.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Machine Learning (ML).
• This position is based at our MDC5C - SEZ location.
• A 15 years full time education is required.