Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Neo4j

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
• Document and communicate findings and resolutions clearly to stakeholders and team members.
• Assist in the development and implementation of process improvements to enhance system stability and performance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Neo4j.
• Experience with graph database concepts and data modeling.
• Ability to troubleshoot and resolve complex issues within database environments.
• Familiarity with query optimization and performance tuning in graph databases.
• Strong analytical skills to interpret system logs and diagnose problems effectively.
• Capability to work with monitoring tools and incident management systems.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Neo4j.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.