Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Automated Testing

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance efficiency.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Automated Testing.
• Experience with test automation frameworks and tools to design, develop, and execute automated test scripts.
• Strong analytical skills to diagnose software defects and performance issues effectively.
• Familiarity with software development lifecycle and quality assurance methodologies.
• Ability to work with various testing environments and simulate real-world scenarios for comprehensive validation.
• Good communication skills to articulate technical issues and collaborate with development and operations teams.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Automated Testing.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.