Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and implementing effective solutions to maintain system stability and performance. The position demands continuous interaction with multiple system components, ensuring seamless operation and prompt resolution of any disruptions that may impact business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• Document and communicate findings and resolutions clearly to stakeholders.
• Assist in the development and implementation of process improvements to prevent recurring issues.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong problem-solving abilities with a focus on troubleshooting complex software issues.
• Experience in managing and supporting IT service management platforms.
• Ability to analyze system logs and performance metrics to identify anomalies.
• Familiarity with incident, problem, and change management processes within ITSM frameworks.
• Effective communication skills to liaise with technical teams and business users.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our HDC3B - SEZ location.
• A 15 years full time education is required.