Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP for Utilities Cust Financial Mgt FICA

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• Mentor junior team members to foster skill development and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP for Utilities Cust Financial Mgt FICA.
• Strong analytical skills to diagnose and resolve complex software issues within utility financial management systems.
• Experience in managing and supporting enterprise-level applications with a focus on customer financial management.
• Ability to work collaboratively with cross-functional teams to deliver effective solutions.
• Familiarity with system monitoring tools and incident management processes.
• Excellent communication skills to articulate technical information clearly to diverse audiences.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in SAP for Utilities Cust Financial Mgt FICA.
• This position is based at our PDC2C - SEZ location.
• A 15 years full time education is required.