Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Clinical Data Management

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires attentiveness to detail and a proactive approach to maintaining system stability and performance. The position demands collaboration with different teams to ensure smooth operation and timely resolution of technical challenges, contributing to the overall efficiency and reliability of critical business applications.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in documenting issues and resolutions to enhance team knowledge base.
• Collaborate with cross-functional teams to facilitate effective communication and problem resolution.
• Monitor system performance and report anomalies to ensure continuous service availability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Clinical Data Management.
• Strong analytical skills to diagnose and troubleshoot software issues effectively.
• Ability to work with multiple software components and understand their interactions within business systems.
• Good communication skills to clearly convey technical information to diverse stakeholders.
• Familiarity with data handling and management principles relevant to clinical environments.
  
  

Additional Information:

• The candidate should have minimum 0-2 years of experience in Clinical Data Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.