Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Kinaxis

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business processes, contributing to the overall efficiency and reliability of the technology environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Kinaxis.
• Strong troubleshooting and problem-solving abilities related to software applications.
• Experience with monitoring and diagnosing issues in complex business systems.
• Ability to analyze system logs and performance metrics to identify root causes.
• Effective communication skills to interact with technical and non-technical stakeholders.
• Familiarity with incident management and ticketing systems.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Kinaxis.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.