Application Support Engineer

We are looking for an experienced Production Support Engineer with expertise in Linux/Unix, Java, SQL, Shell Scripting, and ITIL. The ideal candidate should have hands-on experience in application support, incident management, ticketing tool, query management, and production support within the Capital Markets/ Banking or BFSI domain.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications.
• Manage incidents, service requests, and production issues within SLA.
• Handle ticketing tools (ServiceNow or similar) for incident, problem, and change management.
• Troubleshoot application, database, and Linux/Unix-related issues.
• Support deployments, releases, and migration activities.
• Perform query analysis, root cause analysis (RCA), and issue resolution.
• Monitor application health and collaborate with cross-functional teams to ensure high system availability.

Required Skills

• Linux / Unix
• Shell Scripting
• Java
• SQL / PL SQL
• ITIL Framework
• Incident Management
• Ticketing Tools
• Query Management
• ITRS / Geneos (or similar monitoring tools)
• Capital Markets / Banking / BFSI Domain (Mandatory)