Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Site Reliability Engineering


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
We are seeking a Site Reliability Engineer to join our infrastructure and operations team. This role bridges systems engineering, operations, and data-driven decision-making to ensure our platform maintains exceptional uptime, performance, and scalability. You will work on diagnosing complex system issues, optimizing infrastructure efficiency, designing monitoring solutions, and driving continuous improvement initiatives across our production environment.


Roles Responsibilities:

Conduct root cause analysis on incidents, system failures, and performance degradation document findings and implement preventive measures

Design, implement, and maintain comprehensive monitoring, alerting, and observability solutions across cloud and on-premises infrastructure

Analyze system metrics, logs, and traces to identify bottlenecks, trends, and opportunities for optimization

Develop and maintain Service Level Objectives (SLOs) and error budgets track and report on SLI/SLO compliance

Collaborate with engineering teams to review infrastructure designs, identify risks, and recommend reliability improvements

Participate in on-call rotations, incident response, and post-incident reviews mentor team members on troubleshooting techniques

Automate operational tasks and routine processes develop scripts and tools to improve team efficiency

Create runbooks, documentation, and knowledge base articles to support incident response and operational procedures


Professional Technical Skills:

7+ years of experience in operations, systems administration, SRE, or DevOps roles

Demonstrated expertise in Linux/Unix systems administration and troubleshooting

Strong proficiency in one or more programming/scripting languages (Python, Go, Bash, etc.)

Hands-on experience with containerization technologies (Docker, Kubernetes) and orchestration platforms

Solid understanding of networking concepts, TCP/IP, DNS, and load balancing

Experience with cloud platforms (AWS, GCP, Azure) or equivalent infrastructure management

Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, Data Dog, New Relic, etc.)

Experience with incident management frameworks and post-incident review processes

Strong analytical, troubleshooting, and problem-solving skills

Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)

Knowledge of CI/CD pipelines and deployment automation

Experience with databases (SQL and NoSQL) and data warehousing

Familiarity with distributed systems concepts and microservices architecture

SRE certification or formal SRE training

Track record of implementing automation that reduced operational overhead by 20 +

Technical Skills:

Operating Systems - Linux (RHEL, Ubuntu, CentOS), Windows Server

Programming Languages - Python, Go, Bash, Ruby, or Java

Containerization - Docker, Kubernetes, container orchestration

Monitoring Observability - Prometheus, Grafana, ELK, CloudWatch, Data Dog

Cloud Platforms - AWS, GCP, Azure, or equivalent

IaC Automation - Terraform, Ansible, CloudFormation, Jenkins

The candidate should have minimum 5-10 years of experience in Site Reliability Engineering.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Detail-oriented with a systematic approach to troubleshooting and problem resolution

Strong communication skills ability to explain technical concepts to both technical and non-technical stakeholders

Proactive mindset initiative to identify improvements and propose solutions

Comfortable working in a fast-paced environment with on-call responsibilities

Strong collaboration skills and ability to work effectively in cross-functional teams

Continuous learning mindset eagerness to stay current with emerging technologies


Qualification 15 years full time education