Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Kinaxis


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.


Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.

Document findings and resolutions to build a knowledge base for future reference.

Assist in the implementation of system updates and enhancements to improve overall functionality.

Support junior team members by sharing knowledge and providing guidance when necessary.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Kinaxis.

Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.

Experience with monitoring and maintaining enterprise-level software applications.

Ability to communicate technical information clearly to both technical and non-technical stakeholders.

Familiarity with incident management and ticketing systems to track and prioritize support requests.

The candidate should have minimum 3 years of experience in Kinaxis.

This position is based at our Pune office.

A 15 years full time education is required.


Qualification 15 years full time education