Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Microsoft Copilot Studio


Good to have skills : Microsoft SharePoint Administration, Microsoft Power Business Intelligence (BI), Microsoft Power Apps
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve system reliability and performance through effective problem-solving strategies.

Mentor junior team members by sharing knowledge and guiding them through complex technical challenges.

Coordinate with stakeholders to prioritize issues and ensure alignment with business objectives.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Microsoft Copilot Studio.

Good To Have Skills: Microsoft SharePoint Administration, Microsoft Power Business Intelligence (BI), Microsoft Power Apps.

Strong analytical skills to diagnose and troubleshoot software issues effectively.

Experience in managing and supporting cloud-based applications and services.

Ability to work with cross-functional teams to implement solutions and improvements.

Familiarity with monitoring tools and incident management processes to ensure timely resolution.

The candidate should have minimum 5 years of experience in Microsoft Copilot Studio.

This position is based at our Hyderabad office.

A 15 years full time education is required.


Qualification 15 years full time education