Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : O9 Solutions


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance throughout the day.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to ensure alignment of support activities with business needs.

Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.

Continuously improve support processes to increase efficiency and reduce downtime.


Professional Technical Skills:


Must To Have Skills:

Proficiency in O9 Solutions.

Strong analytical and troubleshooting skills to diagnose and resolve complex software issues.

Experience in managing and supporting enterprise-level packaged applications.

Ability to work collaboratively across cross-functional teams to address system challenges.

Excellent communication skills to effectively convey technical information to diverse audiences.

Familiarity with monitoring tools and incident management processes.

The candidate should have minimum 5 years of experience in O9 Solutions.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education