Application Support Engineer

Hello,

Greetings for the Day!

About Amantya Technologies, Inc.

Amantya Technologies is a leading USA-based product engineering and system integration company with operations in the USA and India (Gurugram, Bangalore & Nagpur). A global organization with proven expertise in next-generation technologies like 5G, IoT, AI ML, edge, and cloud services, Amantya works with some of the worlds best brands, including Fortune 500 companies. The company specializes in building 5G-based solutions for its customers across Radio Access Network (RAN), Core, Management, and Orchestration. It creates better business outcomes and helps its clientele stay competitive by leveraging solution accelerators, partner solutions, and deep domain expertise in wireless protocols, integration, testing, and hardware design and development. The company’s services portfolio includes telecom, automobile, retail, healthcare verticals, and multiplying.

For more information, please visit amantyatech.com., https://lnkd.in/diaWKv3h, https://www.linkedin.com/feed/update/urn:li:activity:6960961073172668416.   

Title: Application Support

Location: Delhi

Experience: 3-5 Years

Experience:

• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and

systems (e.g., CRM software, ticketing systems).

• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem-solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Ability to maintain composure and professionalism during high-pressure situations.