Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : SAP CX Sales Cloud C4C


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
The SAP CX Sales Cloud (formerly SAP Cloud for Customer C4C) Lead will be responsible for leading the design, implementation, and support of SAP Sales Cloud solutions. The role focuses on lead-to-opportunity, opportunity-to-order, account and contact management, sales forecasting, territory management, customer engagement, mobile sales enablement, and CRM transformation initiatives while ensuring seamless integration with SAP S/4HANA and other CX solutions.


Roles & Responsibilities:

Should be having Positive attitude
. Should be open for learning
. Should be proactive in taking up task till its closure
. Should be having good team spirit & collaboration skills
. Should be having good communication skills
. Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project.


Professional & Technical Skills:

CRM & Sales Transformation Solution Design

Lead-to-Opportunity Process Design

Account & Territory Management Framework

Sales Forecasting & Analytics Design

Functional Specifications

Integration Design Documents

Test Scripts & UAT Sign-off

Data Migration & Cutover Strategy

Go-Live & Hypercare Support Plans

Training & Knowledge Transfer Documentation

The candidate should have minimum 3 to 5 years of experience in SAP CX Sales Cloud C4C.

This is a client onsite project and will be operated exclusively from the client''s location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site.

A 15 years full time education is required.


Qualification 15 years full time education