Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Epic Systems


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.


Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities.

Monitor system performance and proactively address potential issues.


Professional & Technical Skills:


Must To Have Skills:

Certified in Resolute Professional Billing Administration

Strong analytical and problem-solving skills.

Experience with incident management and resolution processes.

Familiarity with application monitoring tools and techniques.

Ability to work collaboratively in a team-oriented environment.

The candidate should have minimum 5 years of experience in EPIC Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education