Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Epic Systems


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, contributing to the continuous improvement of software solutions and enhancing user experience across the organization.


Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities.

Monitor system performance and proactively address potential issues.


Professional & Technical Skills:


Must To Have Skills:

certified in EpicCare Ambulatory.

Strong analytical and problem-solving skills.

Experience with incident management and resolution processes.

Familiarity with software development life cycle methodologies.

Ability to work collaboratively in a team-oriented environment.

The candidate should have minimum 5 years of experience in EPIC Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education