Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Quality Management (QM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP Quality Management (QM).
• Strong analytical and problem-solving abilities related to SAP Quality Management processes.
• Experience in troubleshooting and resolving issues within SAP Quality Management modules.
• Ability to work with various SAP components and understand their integration points.
• Good communication skills to effectively collaborate with technical and non-technical teams.
• Familiarity with system monitoring and incident management practices.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP Quality Management (QM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.