Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Murex Datamart Reporting

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Murex Datamart Reporting.
• Experience in analyzing and interpreting data from complex reporting systems.
• Ability to troubleshoot and resolve issues within integrated software environments.
• Strong problem-solving skills with attention to detail and accuracy.
• Familiarity with database querying and report generation techniques.
• Effective communication skills to collaborate with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Murex Datamart Reporting.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.