Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Epic Systems


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, contributing to the overall efficiency of the organization.


Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the documentation of processes and solutions to enhance team knowledge.

Engage with stakeholders to gather requirements and feedback for continuous improvement.


Professional & Technical Skills:


Must To Have Skills:

Proficiency in EPIC Systems.

Must Be Certified: OpTime

Strong analytical and problem-solving skills.

Experience with system monitoring and performance tuning.

Familiarity with incident management and ticketing systems.

Ability to work collaboratively in a team environment.

The candidate should have minimum 3 years of experience in EPIC Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education