Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Aveva OSIsoft PI

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system reliability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring smooth operation of critical software infrastructure within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by sharing expertise and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Aveva OSIsoft PI.
• Strong analytical skills to diagnose and resolve software issues effectively.
• Experience with system monitoring and performance tuning to ensure optimal operation.
• Ability to work with various software components and understand their interdependencies.
• Excellent problem-solving skills with a focus on delivering practical and sustainable solutions.
• Good communication skills to interact with technical teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Aveva OSIsoft PI.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.