Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Intune

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

SUMMARY:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users and stakeholders.

Roles Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities.

Monitor application performance and proactively address potential issues.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Microsoft Intune.

Good To Have Skills:

Experience with application lifecycle management tools.

Strong understanding of software troubleshooting methodologies.

Familiarity with cloud-based application support.

Experience in user training and support documentation.

The candidate should have minimum 5 years of experience in Microsoft Intune.

This position is based at our Mumbai office.

A 15 years full time education is required.

Qualification15 years full time education