Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP FSCM Credit Management

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system stability and performance, contributing to the overall efficiency of business processes.


Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to ensure timely resolution of system issues and minimize business impact.

Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Continuously evaluate and improve support processes to increase efficiency and effectiveness.


Professional & Technical Skills:

Must To Have Skills:

Proficiency in SAP FSCM Credit Management.

Strong analytical skills to diagnose and troubleshoot complex system issues.

Experience in managing and supporting enterprise-level financial supply chain management solutions.

Ability to work collaboratively with cross-functional teams to implement effective solutions.

Excellent communication skills to clearly convey technical information to diverse audiences.

Familiarity with system monitoring tools and incident management processes.

The candidate should have minimum 7.5 years of experience in SAP FSCM Credit Management.

This position is based at our Coimbatore office.

A 15 years full time education is required.


Qualification 15 years full time education