Application Support Engineer

Provide day-to-day operational support, configuration, and product setup activities on the DXC Assure V4 and Assure Health insurance platforms. Handle incident resolution, service requests, ETL job monitoring, and SQL-based investigations. Act as a bridge between junior analysts and senior engineers, taking ownership of mid-complexity issues and platform configuration tasks.

Role & responsibilities

• Monitor and manage DXC Assure V4 and Assure Health platform incidents and service requests via the ITSM queue within agreed SLA targets

• Perform product configuration and setup tasks on the Assure Health platform including benefit plan parameters, coverage rules, co-pay/deductible structures, provider configurations, amember eligibility setup, and other areas.

• Execute configuration change requests following approved change management processes, ensuring all changes are tested in non-production environments before promotion to production

• Write, test, and execute Microsoft SQL Server queries, stored procedures, and scripts for incident investigation, data correction, and reporting

• Monitor, troubleshoot, and resolve ETL job failures for data feeds including member enrolment, claims, and third-party integrations; escalate complex pipeline issues with full diagnosis

• Execute scheduled maintenance activities including patch verification, environment refreshes, and batch job scheduling

• Liaise with DXC vendor support for product defects, configuration queries, workarounds, and fix verification

• Support UAT and regression testing cycles by preparing test data, configuring test scenarios, and documenting results

• Triage and guide junior support engineers on routine incidents and standard configuration tasks

• Contribute to the knowledge base by documenting new solutions, configuration steps, and ETL runbooks

• Produce weekly incident, SLA, and ETL pipeline health reports for team and management review

• Participate in on-call rotation for after-hours platform support coverage

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Technology, or equivalent

• 3-5 years of experience in application support and configuration within an enterprise or insurance environment

• Hands-on experience with DXC Assure V4 / Assure Health is required

• Solid working knowledge of Microsoft SQL Server including query writing, stored procedures, data investigation, and SSMS usage

• Experience with SSIS ETL tool transforming data as well as for monitoring, troubleshooting, and executing data integration jobs

• Familiarity with health insurance processes (member enrolment, benefits, claims, provider management) to contextualise configuration and support tasks

• Certifications and experience in Microsoft Azure cloud is an added advantage

• Working knowledge of ITSM tools and ITIL incident and change management processes

• Understanding of integration concepts including REST APIs, SFTP file transfers, and batch processing

• Microsoft Azure certifications will be an added advantage

• ITIL v4 Foundation certification will be an added advantag