Application Support Engineer / Production Support Specialist

We are hiring two Application Support Engineers to join our Production Support team in Bengaluru. Operating strictly in a Work-from-Office setup, these roles focus on maintaining system stability, system health monitoring, and issue resolution for critical enterprise platforms. You will utilize your technical background in PL/SQL, Java code debugging, and MongoDB to diagnose complex technical incidents, coordinate with engineering teams, and minimize business downtime.

Key Responsibilities & Duties

1. L2/L3 Incident & Problem Management

• Monitor application health, alert triggers, and system logs to identify and address operational anomalies proactively.
• Serve as the primary technical point of contact for resolving production issues under strict Service Level Agreements (SLAs) within established Incident Management workflows.
• Lead post-incident reviews, document post-mortems, and collaborate with core development teams on permanent bug fixes.

2. Technical Troubleshooting & Code Debugging

• Analyze, trace, and debug Java application code to pinpoint runtime errors, memory issues, or stack trace exceptions.
• Execute and optimize complex PL/SQL database queries and scripts to resolve data inconsistency issues in relational stores.
• Support NoSQL database operations, analyzing collections and querying data within MongoDB.

3. Operational Continuity & Collaboration

• Partner with global engineering, database administration (DBA), and infrastructure teams during minor and major incidents.
• Support data pipeline troubleshooting and gain exposure to cloud data platforms like Snowflake.
• Maintain operational runbooks, standard operating procedures (SOPs), and knowledge bases.

Qualifications & Requirements

Education & Experience

• Education: Bachelors degree in Computer Science, Information Technology, or related field.
• Experience: 3 to 5 years of direct experience in application support, production support, or technical operations.

Core Skill Requirements

• Primary Technical Skills: Advanced proficiency in PL/SQL, hands-on capability in debugging Java code, and operational management of MongoDB.
• Process Knowledge: Deep understanding of enterprise Incident Management frameworks, ticketing platforms, and SLA management.
• Good to Know: Familiarity or hands-on exposure to cloud data warehousing using Snowflake.

Soft Skills & Work Environment

• Strong analytical, investigative, and troubleshooting capabilities.
• Clear written and verbal communication skills for stakeholder updates during critical incidents.
• Ability to work effectively in a high-urgency, on-site team setting.