MUMBAI · FULLTIME
APPLICATION SUPPORT ENGINEER (L1)
Lepton Software Export & Research
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed2–4 yrsfulltimeMumbai
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Section · 01
About this role
JOB RESPONSIBILITY
-Provide technical support to users on GIS based application at customer premises
-Handle all issues assigned by customer/user directly
-Evaluate issues, troubleshoot and provide resolution
-Ensure that all the operational processes and SLA are strictly followed
-Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
-Provide application support during outage/degrade or any enhancements.
-Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
-Need to interact with stakeholder regarding the resolution of issues.
-Perform incident/change/release management activities
-Troubleshoot end user problems
-Understand application Error messages and error/installation logs
-Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
-Deployment of application and configure on server/cloud
-Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
-Required to report to Customer Operational Manager.
-Ready to work in 247 shift (rotational on weekly /bi-weekly).
QUALIFICATION & SKILL SET
-2-4 Years of Experience
-Excellent written and verbal communication skills.
-Technical knowledge of GIS application is must. E.g. Smart Inventory or Network Engineer (NE) or any other.
-Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
-Knowledge about application integration (integrated with other systems to receive data/information)
-Knowledge of complete Data flow in the system.
-Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)
-ITIL certification is preferred (Good to have )
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
PostgresqlTechnical SupportRelease ManagementApplication integrationgisnetwork engineerOracle DBApplication SupportSLAdeploymentGoogle DataFlowL3 SupportcloudSQLCommunication Skills
Section · Company
About Lepton Software Export & Research
Lepton Software Export & Research
Software Product
175
employees
1994
32 years old
Gurgaon / Gurugram, Haryana
IN
₹7L PA avg
Avg at Lepton Software Export & Research
About
Lepton Software: Leading the industry with 25+ years of expertise in Location Analytics and Geospatial solutions. Our offerings, data-driven decision-making for expansion, analysis, and optimization.
Industries
Software ProductInternetHardware & Networking
Employee ratings
10 reviews
3.6/ 5
Culture
3.8
Career growth
3.6
Work-life
3.6
Employees rate it well for
Compensation & Benefits36Overall Company36
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