Application Support Engineer II

Primary Duties and Responsibilities:

• Design, Plan, Install, Administer and Troubleshoot applications, systems, and
• services in production and lab/test environments
• Analyze and resolve complex problems including interoperability issues caused
• by hardware, software, or network components
• Participate in architecture/design review, requirements analysis, capacity
• planning and provide guidance to development and product management teams
• Assist in Integration of applications and services with network management
• tools and other enterprise tools
• Develop KPIs and other system metrics for capacity planning, performance
• management, and monitoring
• Oversee daily operations of large-scale carrier grade systems; schedule,
• document and implement maintenance and troubleshooting procedures as
• necessary
• Pro-actively communicate status to project managers, upper management, and
• customers
• Participate in an on-call rotation to maintain 24x7 service support

QualificationsQualifications:

• 4+ years experience administering applications and services hosted on Linux
• (RHEL and derivate) operating systems
• 2+ years experience planning, integrating, and operating carrier or enterprise
• grade high-availability telecom solutions
• Understanding of Systems and Network Architecture of large-scale distributed
• networks
• Understanding and working knowledge of IP networks and security devices
• including routers, switches, load balancers, firewalls, and VPNs
• Experience integrating with monitoring, analytics, and network management
• tools and products such as Splunk
• Possess strong interpersonal and communication skills
• Demonstrated problem solving and incident management skills

Optional Desired Qualifications:

• Experience with an automation framework such as Ansible, Chef, or Puppet
• Experience with Foreman helpful
• Experience with Virtualization software, such as VMware, helpful
• Scripting or coding experience is helpful
• Knowledge of and/or experience operating within a compliance framework,
• such as PCI, helpful

Education and Certifications:

• Bachelor s degree or equivalent experience required
• ITIL certification preferred