Application Support Engineer-II

About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Application Support Engineer II

Responsible for independently managing complex application support issues, ensuring operational

continuity, and driving improvements in system performance and end-user experience. This role

requires strong technical troubleshooting skills, collaboration with cross-functional teams, and

ownership of key support processes and service delivery metrics.

Key Roles & Responsibilities

• Investigate and resolve advanced application issues, coordinating with Engineering
  
  

and Product teams as needed.

• Perform in-depth analysis of logs, queries, and system behavior to identify root
  
  

causes and implement corrective actions.

• Lead efforts in automating routine tasks and enhancing support workflows to
  
  

improve resolution times and service quality.

• Maintain and improve internal documentation, runbooks, and knowledge base
  
  

content.

• Support the rollout of new features and releases, including validation and post-
  
  

deployment monitoring.

• Act as an escalation point for junior support engineers, providing technical guidance
  
  

and mentoring.

• Participate in incident response and root cause analysis efforts, ensuring long-term
  
  

remediation plans are in place.

• Collaborate with DevOps and Infrastructure teams to monitor application health and
  
  

performance proactively.

Basic Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 3–5 years of experience in application support, IT operations, or technical
  
  

troubleshooting roles.

• Proficiency with SQL, log analysis, and scripting (e.g., Python, Bash) for issue
  
  

investigation and automation.

Experience with enterprise ticketing and monitoring tools (e.g., Jira, ServiceNow,

Splunk, Datadog).

• Familiarity with software deployment pipelines, APIs, and cloud environments (e.g.,
  
  

AWS, GCP).

• Strong problem-solving skills, attention to detail, and ability to manage competing
  
  

priorities.

• Effective communicator with experience collaborating across technical and non-
  
  

technical teams.

Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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